Published
05/31/2025, 15:00In 2024, the National Bank of the Kyrgyz Republic received and reviewed 1,126 consumer complaints — a 21% increase compared to 927 cases in 2023.
Most complaints were related to commercial banks (796), non-bank financial institutions (204), payment system operators and payment organizations (34), while 92 complaints addressed other issues.
Consumers primarily raised concerns about account services, deposits, money transfers, debt refinancing, contract terms, enforcement of court rulings, and fraud-related activities.
Following review, 1,100 cases received official responses, with 229 complaints fully resolved in favor of the applicants. Another 26 were dismissed due to existing court rulings.
As part of its supervisory role, the National Bank issued 10 formal orders to regulated entities where violations of consumer protection laws were identified. These measures aim to improve internal control systems and ensure compliance with legal standards in credit issuance and information disclosure practices.
