Published
02/26/2026, 08:41The economic impact of introducing artificial intelligence in the banking sector of Central Asia remains limited. This is evidenced by the results of a study conducted as part of the analytical report “Artificial Intelligence in the Financial Markets of Central Asia,” which covered 53 banks in Kazakhstan, Kyrgyzstan, and Tajikistan.
According to the survey, most financial institutions have not yet seen a significant direct impact of AI on revenue growth. Among the banks that noted a positive effect, 15% of respondents (8 banks) reported a 1-5% increase in revenue. Six percent (three banks) reported no growth, and only one bank (2%) reported growth of more than 20%.
The situation with operating expenses also indicates that the technology is in the early stages of implementation. Thirteen percent of banks (7 respondents) reported a 1–5% reduction in costs, 4% (2 banks) reported a 5–10% reduction, and again, only one bank (2%) reported an increase of more than 20%. At the same time, one respondent (2% of organizations) did not report any effect.
The results reflect the early stage of digital transformation in the region's financial sector. Despite the active implementation of AI in scoring, customer service, anti-fraud, and internal automation processes, its impact on key financial indicators remains limited.
